PRIVACY POLICY (गोपनीयता नीति)

Mera Babrala is designed primarily for municipal and government service delivery. The application may be used to register residents and households, maintain family and property records, verify information submitted for municipal purposes, and provide or facilitate access to relevant civic services.

Depending on the services enabled by the Nagar Panchayat, the application may support:

• Registration of residents and households within the municipal area.
• Registration and maintenance of family and household details.
• Registration and maintenance of house, property and related municipal information.
• Verification and updating of resident, family, household and property records.
• Submission and processing of municipal applications and service requests.
• Complaint and grievance registration and tracking.
• Birth and death certificate-related services, where available.
• Property and municipal tax-related services, where available.
• Communication of application status, civic information, alerts and other relevant municipal updates.
• Other government or municipal services made available through the application.

The information processed depends on the municipal service being used and the information required to establish or maintain an accurate government or municipal record.

Information may be processed for the following purposes:

• Registering residents, households, families and properties in municipal records.
• Creating, maintaining, verifying and updating municipal records.
• Identifying residents and associating them with relevant household, family and property records.
• Providing municipal and government services to eligible residents.
• Processing applications, certificates, complaints, grievances and service requests.
• Verifying information and supporting documents submitted by residents.
• Providing property, tax and other municipal information where applicable.
• Sending application-status updates, service notifications and important civic communications.
• Providing information related to municipal service activities, including applicable vehicle or collection services.
• Processing authorized payments through applicable payment providers.
• Maintaining application security and preventing unauthorized access, fraud, misuse or abuse.
• Troubleshooting, monitoring and improving the reliability and functionality of the application.
• Maintaining records as required for municipal administration, auditing and applicable legal or governmental requirements.

Information collected for government or municipal purposes will be used in accordance with applicable laws, rules, regulations, government directions and the requirements of the relevant municipal service.

Because Mera Babrala is intended for government and municipal use, certain information may form part of official or administrative records. Information may therefore be retained, verified, updated, audited or otherwise processed as necessary for the administration and delivery of municipal services.

Where a record is required to be maintained under applicable law, government policy, record-retention requirements or administrative procedures, a request to delete the information may be subject to those requirements.

Personal and municipal information may be disclosed or made available where necessary for legitimate government or service-delivery purposes, including:

The application may use third-party technology or service providers to support functions such as cloud infrastructure, push notifications, application diagnostics, analytics, security or payment processing. The services enabled in a particular version of the application may change over time.

Where third-party services process information, they may handle information according to their own terms and privacy policies and the arrangements applicable to the service.

For example, the current application project may use Google/Firebase services for application functionality, notifications and/or analytics. The exact information processed depends on the features enabled in the released version.

Reasonable technical and organizational measures are used to protect information against unauthorized access, disclosure, alteration, loss, misuse or destruction. These measures may include access controls, authentication, secure transmission, system monitoring and other security controls appropriate to the nature of the information and the service.

No electronic transmission, application or storage system can be guaranteed to be completely secure. Users should protect their authentication information and should not share passwords, OTPs or other security credentials with unauthorized persons.

Information may be retained for as long as necessary to provide services, maintain accurate municipal records, process applications and complaints, perform administrative functions, comply with legal and governmental record-retention requirements, resolve disputes, maintain security, and meet applicable audit or accountability requirements.

Because certain resident, family, household and property information may constitute municipal or government records, some information may be retained for periods specified by applicable government rules, policies or record-retention schedules.

Subject to applicable law and the nature of the record, a resident may contact the relevant municipal authority regarding access to, correction of, or clarification about personal information associated with their record:

• Request correction of inaccurate personal or household information.
• Ask how information is being used for a particular municipal service.
• Raise a privacy or data-security concern.
• Request deletion where deletion is legally and administratively permitted.

Requests may be subject to identity verification, applicable legal requirements, public-record requirements, municipal record-retention obligations, security considerations and other lawful limitations.

Where the application provides an account-deletion option, users may use that option where available. Users may also contact the Nagar Panchayat using the contact details in this policy to raise a request concerning their account or personal information.

Deletion of an application account does not necessarily mean deletion of information that must be retained as part of an official municipal, government, legal, tax, audit, security or administrative record.

Mera Babrala is a municipal service application and may process information about family members, including children, when such information is necessary for household or family registration or for a government or municipal service.

Where information about a child is submitted, it should be provided by a parent, guardian or other person authorized to provide it, or as otherwise permitted by the applicable service or law.

The application may send notifications relating to:

• Application and service status.
• Municipal announcements.
• Tax or payment-related information where applicable.
• Complaint and grievance updates.
• Civic services and service schedules.
• Garbage-collection or municipal vehicle-related alerts where available.
• Important government or municipal communications.

Notification permissions can generally be managed through Android device settings. Some service notifications may be important for the delivery or status of a requested service.

The related website, www.npbabrala.in, may use cookies or similar technologies where necessary to operate the website, maintain sessions, improve functionality, understand technical usage and maintain security.

The website or application may contain links to government portals, payment services or other external websites. External websites have their own privacy practices and policies. Users should review the privacy policy of an external service before submitting information to it.

This Privacy Policy may be updated when the application, municipal services, data-processing practices, legal requirements or security practices change. The updated version will be published through the official website or other appropriate application channels. The 'Last Updated' date at the beginning of this policy indicates the latest revision.

This Privacy Policy applies to the Mera Babrala mobile application and related digital municipal services operated or made available through Nagar Panchayat Babrala. Specific services may have additional notices, terms, forms or requirements. Where a specific service notice applies, it should be read together with this Privacy Policy.